Definition according to Google’s Gemini:
Information technology (IT) management is the process of managing a company’s IT resources to support its business operations and objectives. IT management involves auditing, maintaining, and managing IT components, such as hardware, software, and network integrations. It also includes devising solutions to help information systems operate efficiently and effectively.
Services
Management- IT Staff
- Infrastructure
- Servers
- Network
- Data
-
- Storage
- Cloud Storage
- Backup
- Archiving
- Communication
-
- Internet Connectivity
- VPN
- Telephones
- Security
-
- Physical
- Logical
- Access Control
Asset Management
- Inventory of:
- All IT related equipment
- Software
Budgeting
All IT related expenditure
- Infrastructure
- Hardware Upgrades
- Servers
- Network
- User PCs
- Upgrade according to Company Policy
- Hardware Upgrades
- Software
- Maintenance
- New Software
DR & Contingency Planning
- Disaster Recovery
- Contingency plans for disruptions of all kinds.
User Training
- Security Awareness
- Office Suite
- Operating System Basics
Reporting
- Patching
- Status
- Patch Inventory
- Missing Patches
- Vulnerabilities and Exploits
- Risk Assessment
- Recommendations
- Status
- Servers
- Server Performance
- Storage Used and Available
- CPU Usage
- Memory Usage
- Log Anomalies
- Server Performance
- Users
- Problems experienced & Resolved
- Communication
- Internet Connectivity
- Telephone System & Usage